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3rd Eye Products Limited Warranty

3rd Eye® warrants that the 3rd Eye Hardware and Software, as delivered by 3rd Eye to Client, will be free from defects in materials and workmanship in accordance to the terms and conditions specified herein. This warranty is a “parts replacement only” policy, and does not cover labor. Other limitations apply as provided below.



1.1 “Hardware” means cameras, monitors, Gateway and related peripheral hardware.
1.2 “Software” shall mean the Application or Embedded Software.
1.3 “Self-Service Client” shall mean any client that maintains their own equipment and is not under Service Agreement with 3rd Eye.


2.1 Unless a separate written Agreement with 3rd Eye is provided, a 1 Year warranty from the original date of hardware installation or the original date of purchase, whichever occurs first shall apply. Troubleshooting, labor, travel time, freight and miscellaneous costs are not covered.
2.2 New replacement hardware covered under warranty shall be covered under warranty for the remaining period of the initial warranty term.
2.4 Refurbished hardware and hardware installed by the customer shall carry a 90-day replacement warranty from the original date of hardware installation or the original date of purchase, whichever occurs first shall apply.
2.5 Labor and workmanship provided by a certified 3rd Eye technician shall carry a 90-day replacement warranty from the original date of service.


3.1 To submit for warranty reimbursement, Client must notify 3rd Eye in writing by obtaining a 3rd Eye Return Material Authorization (RMA) number within the relevant Warranty Period. The authorized RMA the Client receives must be marked on the outside of the package returning the failed component and sent prepaid and packaged appropriately for safe shipment. The RMA number will serve as the warranty claim reference number. 3rd Eye will either repair or replace the defective component at its discretion. To request for an RMA number please complete the online RMA form found at or call 866.804.2984.
3.2 If the failure analysis of the returned hardware determines the cause of failure was other than material or workmanship covered under the terms of this limited warranty, the CUSTOMER agrees to pay 3rd Eye Cam for the replacement hardware, labor and expenses.


4.1 This warranty shall become null, void, and not apply if Client fails to notify 3rd Eye in writing of such defects prior to the expiration of the Warranty Period, if the defect is not reproducible, or if the defect is caused by (a) customer damage, negligence, misuse, tampering, accident, fire, variation or interruption of electricity; (b) failure by Client to properly install, maintain, or use the 3rd Eye Hardware or the Third Party Hardware; (c) alterations made by anyone other than 3rd Eye to the 3rd Eye Hardware or the hardware and/or software that interfaces with the 3rd Eye Hardware after installation; (d) any attempt to service the 3rd Eye Hardware other than by 3rd Eye’s service technicians or (e) any hardware, software or part not approved by or not supplied by 3rd Eye. 3rd Eye shall not be responsible for the safeguarding or retention of Client’s or any third-party software, firmware, information or memory data contained in, stored on, or integrated with any 3rd Eye Hardware that is returned to 3rd Eye pursuant to any warranty provided under this Agreement.

4.2 3rd Eye hereby disclaims all warranties, express, implied, or statutory, including, without limitation, the warranties of merchantability, fitness for a particular purpose. 3rd Eye makes no claim that the software will work in combination with any hardware or software products provided by third parties, that the operation of the software will be uninterrupted or error-free, that all defects in the software can be corrected, or that any specific result or outcome will be achieved by utilizing the products or third-party hardware provided by 3rd Eye.