3rd Eye Digital Reference Guide

Notice: All new and replaced gateways must be activated through the 3rd Eye Support Line (866) 804-2984.

All Support/Service-Related requests can be created by emailing support@3rdeyecam.com.

Contact the Warranty Department through warranty@3rdeyecam.com for all warranty claims and potential returns.

Product Warranty/Return Guidelines:

  • The typical warranty period for digital equipment is one year from installation or original date of purchase, whichever comes first.
  • Troubleshooting, labor, travel, freight, misc. costs are not covered.
  • 3rd Eye Team installed products shall carry a 90-day labor warranty from the original date of installation.
  • Returns over 30 days from original purchase will be subject to a 30% restocking charge.
  • Returns over 365 days are not eligible for return.

Need Help? Visit Our Digital Troubleshooting Guide

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